FAQ
Q1. What do you offer?
A: We offer various patterns hair bundle / closures / frontals / various kind of lace wigs
Q2. Is your hair 100% human hair?
A: Yes, the hair is 100% human hair with full cuticle aligned, no fiber mixed, no acid bath, natural unprocessed.
Q3. Is your hair acid processed?
A: None of our hair was acid processed.
Q4. What hair do you have?
A: Unprocessed hair virgin hair sourced from our vendor from Vietnam
Q5. How many donors of your hair?
A. Unprocessed hair (multiple donors), Raw hair/ donor hair is single donor hair
Q6. What's the different between virgin and raw hair?
A: 1. Material: raw hair is one donor hair, unprocessed virgin hair is multiple donors hair.
2. Bleached ability: raw hair may bleached to #613, unprocessed hair because of multiple donors can lift up to #6/27
3. Lifespan: raw hair last over 6 years, unprocessed virgin hair can also last up to 6 years when left in its natural state no chemicals or dye or bleaching
Q7. Where are you base in?
A: United Kingdom, East Midlands
Q8. How long you guys have been in business?
A: Hair experience of over 10+years, hair selling business for over 2 years
Q9. Can the hair be dyed / bleached / permed?
A: Yes, our hairs are 100% human hair can be dyed, bleached and permed.
Q10. Can the hair be bleached to #613?
A: Unprocessed hair can lift up to 6/27 and our raw (not yet available) can lift up to 613.
Q10. What patterns do you have?
A: Body wave / Straight / Burmese Deep wave / Water wave
Q11. How many gram of your hair?
A: Bundles weight:100g
Q12. What lengths your hair up to?
A: bundles from 16" to 30" inches
Q13. Will your hair hold the curl well?
A: Yes, the curl will hold well, does not smell of burning
Q14. Will the hair shed or tangle?
A: minimum shedding
Tangle: Usually, our hair will not tangle because it is full cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.
Q15. Why the hair has grey hair?
A: As it is virgin hair, we keep its original state, kindly understand there might be some minimum grey hair existing in the bundle.
Q16. Does The Hair Have A Bad Smell?
A: Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do co-wash the hair in production process, so it may have a little shampoo smell.
Q17. What lace size do you have?
A: We have lace items in the size: Swiss Lace and HD Lace.
Closures:5X5,6X6
Frontals:13X6
Q18. What wig cap size do you have?
A: Small / medium / large. Pls tell us the size you need as you place the order.
Q19. What is the density of your lace wigs?
A: We use 3 or more bundles to make our wigs and the longer the hair specially straight hair, the more bundles we use to provide fullness.
Q20. What is the shipping methods?
A: Shipping by FEDEX / DHL /PARCEL2GO\ROYAL MAIL
Q21. What is your process time?
A: it depends on the item, custom wigs take up to 10-25 days and bundles can take up to 10-20 working days as both the wigs or bundles are made to order
Q22. How long will I get my package?
A: depends on the item as our bundles are made to order and so is our wigs
