FAQ

Q1. What do you offer?

A: We offer various patterns hair bundle / closures / frontals / various kind of lace wigs 

Q2. Is your hair 100% human hair? 

A: Yes, the hair is 100% human hair with full cuticle aligned, no fiber mixed, no acid bath

Q3. Is your hair acid processed?

A: None of our hair was acid processed.

Q4. What hair do you have?

A: Virgin & Raw hair sourced from our vendor from Vietnam, India, Burma

Q5. How many donors per bundle?

A. Our virgin hair is made of up to 3-4 donors per each bundle 

A. Our raw hair collection is made from a single hair donor per one bundle

Q6. What's the different between virgin and your raw hair collection?

A: 1. Material: raw hair) is one donor hair, virgin hair is multiple donors hair.
     2. Bleached ability: raw hair may bleached to #613, unprocessed hair because of multiple donors can lift up to #6/27
     3. Lifespan: raw hair last over 6 years even when coloured, virgin hair can also last up to 6 years when left in its natural state no chemicals or dye or bleaching 

 Q7. Where are you base in?

A: United Kingdom, East Midlands 

Q8. Can the hair be dyed / bleached / permed?

A: Yes, our hairs are 100% human hair can be dyed, bleached and permed.

Q9. What patterns do you have?

 A: Body wave / Straight /  Burmese Deep wave / Water wave  

Q10. How many gram of your hair?

A: Bundles weight:100g

Q12. What lengths your hair up to?

A:  bundles from 16" to 30" inches 

Q13. Will your hair hold the curl well?

A: Yes, the curl will hold well, does not smell of burning 

Q14. Will the hair shed or tangle? 

A: minimum  shedding
Tangle: Usually, our hair will not tangle because it is full cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care routine and use good shampoo & conditioner to wash hair every 2 weeks.

Q15. Why is there grey hair?

A: As it is virgin/raw hair , we keep its original state, kindly understand there might be some minimum grey hair existing in the bundle. Unless it has been dyed

Q16. Does The Hair Have A Bad Smell?

A: Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do co-wash the hair in production process, so it may have a little shampoo smell.

Q17. What lace size do you have?

A: We provide normal swiss lace transparent or HD lace 
Closures:5X5,6X6
Frontals:13X6

Q18. What wig cap size do you have?

A: Small / medium / large. Please tell us the size you need as you place the order ( leave us a note with your order).

Q19. What is the density of your lace wigs?

A: We go by amount of bundles used per wig. our wigs are made with 3 or more bundles depending on the length. We will always specify under each item available

Q20. What is the shipping methods?

A: Shipping by FEDEX / DHL /PARCEL2GO\ROYAL MAIL

Q21. What is your process time?

A: it depends on the item, custom wigs take up to 20 working days and bundles can take up to 15 working days as both the wigs or bundles are made to order